Last Updated: August 24, 2026
Please read these Terms & Conditions carefully before using the Pro-Cleaners Restoration Services, LLC website or participating in any communication program operated by Pro-Cleaners Restoration Services, LLC.
These Terms & Conditions apply to our website, text messaging programs, email communications, phone communications, customer support communications, post-service follow-ups, review requests, and any related online services operated by Pro-Cleaners Restoration Services, LLC.
By accessing or using our website, submitting your contact information, requesting service, opting in to receive messages from us, or otherwise interacting with Pro-Cleaners Restoration Services, LLC, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website, enroll in any communication program, or use our services.
For purposes of these Terms, “Company,” “we,” “our,” or “us” refers to Pro-Cleaners Restoration Services, LLC.
Company Information
Pro-Cleaners Restoration Services, LLC
Website: https://procleanersrestoration.com/
Phone: (224) 563-8525
Email: kenff987@gmail.com
Mailing Address: 524 N Eastwood Dr, Woodstock, IL 60098
Use of Our Website and Services
You agree to use our website and services only for lawful purposes and in a way that does not interfere with the security, availability, or proper operation of the website or our business.
You agree not to misuse the website, attempt to gain unauthorized access to our systems, interfere with other users’ access, submit false or misleading information, scrape or copy content without permission, transmit malicious code, or use the website in a way that violates applicable laws or regulations.
Customer Communications Program
Pro-Cleaners Restoration Services, LLC operates one or more communication programs to communicate with customers and prospective customers by SMS/MMS text message, email, phone call, live chat, forms, and other communication channels.
These communications may include:
- Service-related alerts and reminders
- Customer support and scheduling updates
- Appointment confirmations
- Appointment reminders
- Rescheduling updates
- Post-project or post-service follow-up messages
- Satisfaction surveys
- Net Promoter Score (NPS) requests
- Feedback requests about completed work
- Invitations to leave public reviews on third-party platforms
- Limited informational or promotional messages related to our services, where permitted by law
Program Name: Pro-Cleaners Restoration Services, LLC Customer Communications
Program Description: One-time and recurring communications by SMS, MMS, phone, email, and other channels related to service scheduling, customer support, appointment reminders, post-service surveys, feedback collection, review requests, service-related updates, and limited promotional messages where permitted by law.
SMS Text Message Terms
By opting in to receive SMS or MMS text messages from Pro-Cleaners Restoration Services, LLC, you agree that we may send you text messages related to customer care, scheduling, service updates, appointment confirmations, appointment reminders, rescheduling, follow-ups, review requests, feedback requests, and marketing messages where permitted by law.
You may opt in to receive messages from us by submitting a form on our website, checking an SMS consent checkbox, requesting text updates, providing your information during a service interaction, scheduling a service, contacting us, or otherwise agreeing to receive communications from us.
Consent to receive marketing text messages is not a condition of purchase. You may still request services from us without consenting to marketing text messages.
Message frequency may vary based on your interactions with us, service history, inquiries, and the communication programs you join.
Message and data rates may apply. Your wireless carrier may charge you for messages sent to you from us and messages you send to us. You are responsible for any such charges. Contact your wireless provider with questions about your text or data plan.
Supported carriers may include major U.S. wireless carriers and many regional carriers. Availability may vary by carrier and location.
Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your carrier, mobile device, network coverage, or other conditions outside our control.
You must be at least 18 years old, or the age of majority in your jurisdiction, to participate in our SMS program.
SMS Opt-Out and Help Instructions
You can cancel SMS text messages at any time by replying STOP to any text message we send. After you send STOP, we may send you a one-time confirmation message confirming that you have been unsubscribed from that specific text messaging program. You will no longer receive SMS messages from that program unless you opt in again.
You may still receive communications from other programs you have joined unless and until you opt out of those programs as well. You may also receive non-SMS communications where permitted by law or as necessary to provide services you have requested.
For assistance with our messaging program, reply HELP to any text message or contact us at (224) 563-8525 or kenff987@gmail.com.
SMS Consent Checkbox Language
I agree to receive SMS messages from Pro-Cleaners Restoration Services, LLC about appointment confirmations, reminders, rescheduling updates, customer support, service-related updates, post-service follow-ups, review requests, and limited promotional messages where permitted. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent is not a condition of purchase. View our Terms of Service at https://procleanersrestoration.com/terms-conditions/ and Privacy Policy at https://procleanersrestoration.com/privacy-policy/.
Post-Service Surveys, Feedback, and Review Requests
After a service or project is completed, we may contact you by phone, SMS/MMS, email, or other communication methods to request feedback about your experience.
These communications may include satisfaction surveys, NPS score requests, requests for ratings, requests for written feedback, follow-up questions about your service, and invitations to leave a public review on platforms such as Google, Facebook, Yelp, or other third-party review sites.
Participation in surveys, feedback requests, and public review requests is voluntary. Declining to participate will not affect your ability to receive services from Pro-Cleaners Restoration Services, LLC.
Third-Party Websites and Links
Our website, messages, emails, or other communications may contain links to third-party websites, platforms, products, or services that are not owned or controlled by Pro-Cleaners Restoration Services, LLC.
We have no control over and assume no responsibility for the content, privacy policies, terms, security, practices, products, or services of third-party websites or services.
You acknowledge and agree that Pro-Cleaners Restoration Services, LLC shall not be responsible or liable, directly or indirectly, for any damage, loss, claim, or issue caused or alleged to be caused by or in connection with your use of, reliance on, or interaction with content, goods, services, websites, advertisements, links, or resources available through third-party websites or services.
We encourage you to review the terms and privacy policies of any third-party websites or services you visit.
Privacy Policy
Your use of our website, services, and communication programs is also governed by our Privacy Policy below, which explains how we collect, use, disclose, and protect information.
No Professional Advice
Information provided on our website and through our communications is for general informational purposes only and should not be considered professional, legal, financial, medical, or other specialized advice.
Service Availability
We may modify, suspend, or discontinue any part of our website, communication programs, or services at any time without notice. We are not liable if all or any part of the website, communication programs, or services becomes unavailable at any time or for any period.
Intellectual Property
Our website and its content, including text, graphics, logos, images, design elements, service descriptions, blog posts, videos, and other materials, are owned by Pro-Cleaners Restoration Services, LLC or used with permission unless otherwise stated.
The website is provided for personal, non-commercial use. You may not copy, reproduce, distribute, modify, display, publish, transmit, translate, sell, create derivative works from, exploit, or otherwise use website content for commercial purposes without our prior written permission.
By posting, uploading, submitting, or sending material to us, including comments, reviews, photos, videos, feedback, messages, or social media content, you represent that you own the material or have the necessary rights and permissions to provide it.
You grant Pro-Cleaners Restoration Services, LLC a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, transmit, publish, display, distribute, and create derivative works from such material in connection with our business, marketing, customer support, and service operations, subject to applicable law and our Privacy Policy.
Disclaimer of Warranties
Our website, communications, online services, and website content are provided on an “as is” and “as available” basis.
Pro-Cleaners Restoration Services, LLC makes no warranties, express or implied, regarding the operation, availability, accuracy, completeness, reliability, or security of the website or communication programs.
To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.
Limitation of Liability
To the fullest extent permitted by law, Pro-Cleaners Restoration Services, LLC and its owners, officers, directors, employees, contractors, affiliates, agents, service providers, and licensors shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from or relating to your use of the website, communication programs, or services.
This includes damages for loss of data, loss of profits, service interruptions, website errors, third-party links, delayed or undelivered messages, reliance on website content, or unauthorized access to or use of information.
Nothing in these Terms is intended to limit rights that cannot legally be limited.
Indemnification
You agree to indemnify, defend, and hold harmless Pro-Cleaners Restoration Services, LLC, its affiliates, and their respective owners, officers, directors, employees, contractors, agents, service providers, and licensors from claims, causes of action, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your use of the website or services, your submitted content, your breach of these Terms, your violation of applicable law, or your violation of another person’s or entity’s rights.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict-of-law provisions.
Our failure to enforce a right or provision of these Terms shall not constitute a waiver of that right.
If any provision is held invalid or unenforceable by a court or arbitrator, the remaining provisions shall remain in effect.
These Terms, together with our Privacy Policy and additional terms applying to particular services or programs, constitute the entire agreement between you and Pro-Cleaners Restoration Services, LLC regarding your use of the website, communication programs, and related online services.
Arbitration of Disputes
The parties agree that any dispute or claim in law or equity arising between them regarding these Terms, the website, communication programs, or related services, including disputes regarding the enforceability or applicability of this arbitration provision, shall be decided by neutral, binding arbitration conducted in McHenry County, Illinois, unless applicable law requires otherwise.
The arbitrator shall be a retired judge, justice, or attorney with at least ten (10) years of legal experience relating to the subject matter of the dispute, unless the parties mutually agree otherwise. The arbitrator shall render an award in accordance with the substantive laws of Illinois.
In all other respects, arbitration shall be conducted in accordance with the rules and procedures of the American Arbitration Association, subject to the parties being allowed limited discovery. Judgment upon the arbitrator’s award may be entered in any court having jurisdiction.
Notice Regarding Arbitration
By using this website, participating in our communication programs, or using our services, you agree to have disputes covered by the “Arbitration of Disputes” provision decided through neutral arbitration.
You are giving up rights you might otherwise possess to have the dispute litigated in court or decided through a jury trial. You are also giving up certain judicial rights to discovery and appeal unless those rights are specifically included in this arbitration provision.
If you refuse to submit to arbitration after agreeing to this provision, you may be compelled to arbitrate pursuant to a court order.
Your agreement to this arbitration provision is voluntary. If you do not wish to agree to arbitration, you should not use this website, participate in our communication programs, or use our related online services.
Class Action Waiver
Any legal action or arbitration arising in connection with your use of the website, communication programs, these Terms, or related services must be brought on an individual basis.
This means neither you nor Pro-Cleaners Restoration Services, LLC may join or consolidate claims by or against other customers or users or litigate or arbitrate claims as a representative, member of a class, or in a private attorney general capacity.
Changes to These Terms
We reserve the right to modify, update, or replace these Terms at any time.
If a revision is material, we will try to provide at least 30 days’ notice before the revised Terms take effect. What constitutes a material change will be determined at our sole discretion.
When these Terms are updated, we will revise the “Last Updated” date at the top of this page. By continuing to access or use our website, communication programs, or services after revisions become effective, you agree to the revised Terms.
Contact Us
Questions about these Terms may be directed to:
Pro-Cleaners Restoration Services, LLC
524 N Eastwood Dr
Woodstock, IL 60098
Phone: (224) 563-8525
Email: kenff987@gmail.com
Website: https://procleanersrestoration.com/