PRIVACY POLICY

Last Updated: August 24, 2026

This Privacy Policy explains how Pro-Cleaners Restoration Services, LLC collects, uses, discloses, and protects information when you visit our website, request services, communicate with us, participate in our customer communication programs, or otherwise interact with us.

For purposes of this Privacy Policy, “Company,” “we,” “our,” or “us” refers to Pro-Cleaners Restoration Services, LLC.

Important Notice Regarding Text Messaging Data

Pro-Cleaners Restoration Services, LLC DOES NOT share customer opt-in information, including phone numbers, text-message consent information, opt-in data, opt-out status, and consent records, with affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent records are kept strictly confidential.

Scope of This Privacy Policy

This Privacy Policy applies to information we collect through:

Our website
Online forms
Service requests
Estimate requests
Scheduling requests
Live chat or messaging tools
SMS/MMS text messages
Email communications
Phone communications
Post-service surveys
NPS or rating requests
Feedback requests
Review request campaigns
Cookies, pixels, analytics tools, advertising tools, call-tracking tools, chat tools, and similar technologies

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control.

Our website and communication programs are intended for users located in the United States. If you access our website or participate in a communication program from outside the United States, your information may be transferred to, processed, and stored in the United States.

Information We Collect

We may collect information in three primary ways:

Information you provide directly to us
Information collected automatically when you use our website
Information collected through cookies, pixels, analytics tools, advertising tools, call-tracking tools, chat tools, and similar technologies

Information You Provide to Us

When you interact with us, you may choose to provide information including:

Name
Email address
Phone number
Mailing address
Service address
Billing information
Payment information when making a purchase or requesting a quote
Service request details
Appointment preferences
Photos or attachments
Messages submitted through forms, chat, SMS/MMS, email, or other channels
Survey responses
NPS scores
Ratings
Review feedback
Customer service inquiries
Communication opt-in records and timestamps
Information provided when requesting a quote or scheduling service
Other information you voluntarily submit

You are not required to provide personal information simply to browse our website. However, choosing not to provide certain information may prevent us from responding to an inquiry, providing an estimate, scheduling service, administering certain programs, or providing certain services.

Payment Information

If you make a payment, your payment information may be processed by a third-party payment provider or payment gateway.

We do not intend to store full credit card information on our own servers. Payment transactions may be handled by an external payment provider responsible for processing payment information according to its own security and compliance practices.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information about your device, browser, and interactions with the website, including:

IP address
General location, such as a city or state inferred from your IP address
Browser type
Operating system
Device type
Language settings
Pages visited
Links clicked
Scroll activity
Time spent on pages
Referring and exit pages
Approximate timestamps
Session identifiers
Diagnostic data
Website performance data

We may use this information to operate our website, understand visitor engagement, measure website performance, troubleshoot issues, detect and prevent fraud, improve user experience, and maintain security.

Cookies, Pixels, and Similar Technologies

We may use cookies and similar technologies, including pixels, tags, local storage, and tracking scripts, to help our website function, understand how it is used, improve performance, and support advertising and measurement activities.

We may use these technologies to:

Help the website function properly
Understand user preferences
Compile aggregate website traffic and interaction data
Track advertising and marketing performance
Measure calls, form submissions, and other conversions
Improve our website and services
Support analytics and advertising activities

We may use trusted third-party services to track this information on our behalf. These may include Google Analytics, Google Ads, Google AdSense, Meta Pixel, call-tracking tools, chat and messaging tools, website hosting and performance tools, and survey or review-request platforms.

Some tools may be operated by third parties and may collect information across different websites or online services over time, subject to those third parties’ own privacy practices.

How We Use Your Information

We may use information we collect to:

Respond to inquiries and customer service requests
Provide estimates
Schedule appointments
Confirm, update, or manage service requests
Provide cleaning, restoration, and related services
Process transactions and payments
Communicate with you about services
Send appointment reminders and service updates
Follow up after phone, email, live chat, SMS, or website inquiries
Administer customer communication programs
Send satisfaction surveys, NPS requests, and feedback requests
Request ratings and reviews
Analyze feedback and improve our services
Operate, maintain, and improve our website
Measure website traffic and advertising performance
Attribute calls, leads, and service requests to marketing sources
Conduct marketing and advertising activities where permitted
Protect against fraud, misuse, security incidents, and unauthorized activity
Enforce policies and agreements
Comply with laws, regulations, legal processes, and governmental requests
Maintain records of communication preferences and consent

We do not use information collected through our website or communication programs to make decisions that produce legal or similarly significant effects solely through automated means.

Text Messaging and Mobile Information

If you provide your phone number and opt in to receive SMS/MMS messages, we may send messages concerning:

Service scheduling
Appointment confirmations
Appointment reminders
Rescheduling updates
Customer support
Current or past projects
Post-service follow-ups
Satisfaction surveys
NPS requests
Feedback requests
Invitations to leave public reviews
Service-related updates
Limited promotional messages related to our services, where permitted by law

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. For assistance, reply HELP or contact us at (224) 563-8525 or kenff987@gmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share your mobile phone number, text-message consent information, opt-in data, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information only with service providers that help us deliver text messages, such as messaging platforms, phone companies, customer communication tools, SMS aggregators, and other vendors assisting with SMS delivery, or when required by law.

All categories of sharing described in this Privacy Policy exclude mobile contact information and text messaging originator opt-in data and consent. This information will not be shared with third parties except service providers assisting us in delivering text messages or as required by law.

Email Communications and CAN-SPAM

We may collect your email address to respond to inquiries and questions, provide service-related communications, send customer follow-ups, send marketing communications where permitted, and continue communicating with customers after an original transaction.

To comply with the CAN-SPAM Act, we agree to:

Not use false or misleading subject lines or email addresses
Identify marketing messages as advertisements when required
Include our physical business address
Monitor third-party email marketing services for compliance when applicable
Honor unsubscribe and opt-out requests promptly
Allow users to unsubscribe through links included in marketing emails where applicable

To unsubscribe from future marketing emails, follow the unsubscribe instructions provided in the email or contact us at kenff987@gmail.com.

How We Share Information

We do not sell personal information for money.

We may share information in limited circumstances with service providers, website hosting providers, payment processors, analytics providers, advertising and measurement vendors, call-tracking providers, survey and review-request platforms, messaging platforms, customer communication tools, email marketing platforms, professional advisors, legal or governmental authorities where required, and successors in connection with a business transfer.

Service Providers

We may share information with vendors and service providers that help us operate our website, conduct our business, serve customers, deliver communications, process transactions, measure performance, provide customer support, or administer communication programs.

These providers are permitted to use information only to perform services on our behalf and are expected to keep that information confidential.

Legal and Safety Disclosures

We may disclose information when we believe disclosure is appropriate to comply with applicable law, regulations, legal processes, or governmental requests; enforce our website policies, Terms & Conditions, or agreements; protect our rights, property, or safety; protect customers or others; or detect, prevent, or address fraud, misuse, or security issues.

Business Transfers

If Pro-Cleaners Restoration Services, LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

Non-Personal Information

We may share non-personally identifiable, aggregated, or deidentified visitor information for marketing, advertising, analytics, or other legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites, platforms, products, or services.

These third-party sites have separate and independent privacy policies and terms. We do not control and are not responsible for the content, privacy practices, security, products, services, or activities of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party website or service you visit.

Google Advertising and Analytics

We may use Google services, including Google Analytics, Google Ads, Google AdSense, and related advertising or measurement tools.

Google may use cookies, including advertising cookies, to serve ads, measure advertising performance, and provide analytics services. Google’s use of cookies may allow it to serve ads based on previous visits to our website or other websites.

We may use features such as demographics and interests reporting, advertising reporting, conversion tracking, and similar tools.

We and third-party vendors such as Google may use first-party cookies, including Google Analytics cookies, and third-party cookies or other identifiers to compile data regarding interactions with advertising impressions, website activity, and other advertising functions.

Users may manage how Google advertises to them through Google’s advertising settings and related opt-out tools.

Cookies and Your Choices

You may configure your browser to warn you when cookies are being sent or disable some or all cookies through your browser settings.

Because browsers differ, consult your browser’s help menu for instructions on modifying cookie settings.

Disabling cookies may prevent some website features from functioning properly. If our website provides a cookie banner or preference center, you may use it to manage available cookie preferences.

Global Privacy Control

Some browsers and browser extensions support Global Privacy Control (GPC).

Where required by applicable law, we will process GPC signals as requests to opt out of certain processing, such as certain types of sharing for targeted advertising under state law.

Honoring GPC signals may be subject to technical limitations and may not apply to cookies necessary for operating our website.

Do Not Track

Some browsers include a “Do Not Track” setting. Because there is no uniform industry standard for interpreting Do Not Track signals, our website may not respond to every Do Not Track signal.

You may use cookie controls and the other privacy choices described in this Privacy Policy to manage cookies and tracking.

Third-Party Behavioral Tracking

We may permit certain third-party behavioral tracking through cookies, pixels, and similar technologies used for analytics, advertising, and measurement.

You may manage certain tracking preferences through browser settings, cookie controls, applicable opt-out tools, and other options described in this Privacy Policy.

California Online Privacy Protection Act

The California Online Privacy Protection Act (CalOPPA) requires commercial websites and online services collecting personally identifiable information from California consumers to post a privacy policy describing information collected and the parties with whom it is shared.

In accordance with CalOPPA:

Users can visit our website anonymously where technically possible.
A link to this Privacy Policy will be available on our website.
The Privacy Policy link will include the word “Privacy.”
Users will be notified of Privacy Policy changes on this page.
Users may request changes to their personal information by contacting us via email.

U.S. Privacy Rights and Choices

Depending on where you live, you may have certain rights concerning your personal information. These rights may include the right to:

Confirm whether we collect or process personal information about you
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information, subject to legal exceptions
Request a portable copy of personal information
Opt out of certain uses, including certain targeted advertising conducted through cookies and similar technologies
Appeal decisions concerning privacy rights requests where required by law

The availability and scope of these rights vary by jurisdiction.

To exercise privacy rights, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing your request.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal by contacting us and stating that you are submitting an appeal.

No Sale of Personal Information

We do not sell personal information for money.

However, we may permit certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement purposes. You may be able to opt out of certain cookie-based advertising through the controls described in this Privacy Policy.

Children’s Privacy

Our website and communication programs are not directed toward children. We do not knowingly collect personal information from children under 13 years old and do not specifically market to children under 13.

If you believe a child has provided personal information through our website or communication programs, please contact us so we can take appropriate steps to delete that information.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website and communication programs against unauthorized access, use, disclosure, alteration, or destruction.

Personal information may be maintained behind secured networks and accessible only to a limited number of persons with appropriate access rights who are expected to keep the information confidential.

Sensitive information transmitted through our website may be protected using Secure Socket Layer (SSL) technology where available.

Payment transactions are processed through third-party payment providers and are not intended to be stored or processed on our own servers.

No method of Internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Email, SMS messages, live chat, and similar communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

Data Breach Response

Consistent with Fair Information Practices, if a data breach occurs that requires notification, we will take appropriate responsive action, which may include notifying affected users by email within seven (7) business days where required and appropriate.

We also recognize the Individual Redress Principle, which provides that individuals have the right to pursue legally enforceable rights against data collectors and processors that fail to comply with applicable laws.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

Provide services
Respond to inquiries
Administer communication programs
Send surveys and review requests
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal obligations
Protect against fraud and security issues

When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will revise the “Last Updated” date at the top of this Privacy Policy. Your continued use of our website, services, or communication programs after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact:

Pro-Cleaners Restoration Services, LLC
524 N Eastwood Dr
Woodstock, IL 60098
Phone: (224) 563-8525
Email: kenff987@gmail.com
Website: https://procleanersrestoration.com/

Company Information